Resources
Case Studies
Enhancing Holiday Operations: Omaha Steaks’ Flavorful Journey with Managed DaaS
Enhancing Holiday Operations: Omaha Steaks’ Flavorful Journey with Managed DaaS
Get the Paper
All fields marked with (*) are required.
Dizzion values your privacy. By completing this form, you agree to the processing of your personal data in the manner indicated in the Dizzion Privacy Policy and consent to receive communications from Dizzion about our products, services, and events.
Omaha Steaks faced a pivotal challenge centered around its customer engagement centers/program. Despite having an existing hub-and-spoke architecture, adapting to changes, especially scaling during the holidays, proved time-consuming and cost-prohibitive. The need for agility, security, and standardized desktop experience prompted Omaha Steaks to explore solutions.
Omaha Steaks embraced a comprehensive solution involving Managed Desktop as a Service (DaaS) in conjunction with Five9. Key highlights include:
- Deployment of over 1,000 cloud desktops for contact center agents.
- Elimination of the need for company-issued endpoints, thanks to a WFH Bring Your Own Device (BYOD) strategy.
- Enhanced performance and security through zLink BYOD, ensuring a lockdown environment.
- Upgraded agent functionality using Contact Center as a Service (CCaaS), featuring smart dialers, routing, IVR, real-time dashboards, reporting, and seamless integration with CRM
Emergency Desktops COVID-19 WFH Response:
Omaha Steaks showcased agility by deploying around 250 emergency cloud desktops to rapidly scale WFH operations during the challenges posed by the COVID-19 pandemic
