Ruben's EUC Industry Bento Box - December 2024

Inside the bento box, you will find various articles, blog posts, tools, white papers, videos, best practice guides, and more. Each entry includes a summary/description to help you maximize your learning with minimal reading! So, whether you're an EUC geek, a seasoned professional, or just starting in IT, we’re sure the Bento Box has something for everyone. Let’s unwrap this month’s Bento Box and celebrate another year of innovation together!

Industry News & Insights

1. Agentic AI – what it is and how to get started

The article "Agentic AI – What It Is and How to Get Started" written by Magnar Johnsen explains agentic AI, which uses multiple small AI programs (agents) that work together to solve big, complicated problems. These agents are like teammates, each handling a specific task to make the process more efficient. Key Points:

• What is Agentic AI? It's a system where small AI programs (agents) work together to handle tough tasks, like how a group of people collaborate on a project. ‍
• How to Build It: You start by figuring out what problem you want to solve, breaking it into smaller tasks, and assigning each task to a specific AI agent. ‍
• Tools to Use: Depending on your skills, you can choose tools ranging from advanced ones like Nvidia's NIM to simpler ones like Flowise AI and N8N.

“The next frontier of artificial intelligence is agentic AI, which uses sophisticated reasoning and iterative planning to autonomously solve complex, multi-step problems. And it’s set to enhance productivity and operations across industries”.  The article explains that while this technology is new, it has the potential to transform how we use AI in the future. Another great article at Forbes is ‘The Third Wave Of AI Is Here: Why Agentic AI Will Transform The Way We Work’.

2. Why DEX Tools are like Groceries?!

The article "Why DEX Tools Are Like Groceries" from Simon Townsend (ControlUp) compares Digital Employee Experience (DEX) tools to grocery shopping, highlighting the importance of thoughtful selection and implementation of DEX.

Key Points:

• Phased Implementation: Introducing a comprehensive DEX tool is likened to buying six months' worth of groceries at once—it can be overwhelming. Implementing DEX tools in stages ensures effective integration and prevents overburdening IT teams. ‍
• Quality Over Cost: Just as choosing between organic and regular produce involves balancing quality and budget, selecting DEX tools requires careful consideration. Opting for the cheapest option may not always provide the best value. ‍
• Maintenance and Updates: Similar to keeping groceries fresh, it's crucial to regularly update and maintain DEX tools. Outdated technology can hinder performance, so staying current ensures optimal functionality.

The article emphasizes that, like managing groceries, a strategic approach to DEX tools enhances their effectiveness and supports a better digital workplace experience.

3. Video: EPISODE 3 - Scott & Mark Learn To... Use AI and Know AI Limitations

In this great video Scott Hanselman and Mark Russinovich explore the evolving role of Artificial intelligence (AI)., the applications and boundaries of AI.

Key Points:

• Understanding AI Capabilities: Scott and Mark discuss various AI tools, demonstrating how AI can assist in tasks like data analysis, content creation, and automation. ‍
• Recognizing AI Limitations: They highlight scenarios where AI may not perform optimally, emphasizing the importance of human oversight to ensure accuracy and ethical considerations. ‍
• Practical Applications: The hosts provide real-world examples of integrating AI into daily workflows, offering insights into balancing AI utility with its constraints.

This episode serves as a practical guide for everyone interested in effectively incorporating AI into their routines while being mindful of its limitations. A great watch!
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4. Gartner’s Critical Capabilities Desktop as a Service

It is great to see Dizzion listed in the top of Gartner Critical Capabilities for Desktop as a Service among Citrix - Omnissa - Microsoft
🔆 Remote Workers
🔐 High Security and Compliance
🚀 High Performance
👏 Custom Enterprise Architectures
Full report available here: https://lnkd.in/eY3dWzCg
‍Aside from the critical capabilities (Technology) it is also about trust, ability, and willingness to work together with partners & customers of all sizes and great support.

Colleague Yangzhi Zhao and I recently shared our insights on the Gartner Magic Quadrant for DaaS 2024. You can watch the recording of this insightful session here.
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5. One Company A/B Tested Hybrid Work. Here’s What They Found.

Since the pandemic, business leaders have had to reimagine their work-from-home strategies to align with organizational goals and improve overall performance. A recent HBR study conducted within a real-world company revealed that employees working remotely two days a week reported higher satisfaction and lower attrition rates than their fully in-office counterparts. This decline in employee turnover translated into significant cost savings in recruitment and training, boosting the company’s profitability.

To implement a successful hybrid work model, leaders can draw important lessons from this research. Key strategies include developing robust performance management systems, aligning hybrid schedules at the team or company level, and ensuring strong support from leadership. Furthermore, executives are encouraged to conduct their own A/B tests to identify the management practices that best suit their unique organizational needs.  

Key Takeaways:

1. Experiment Design: The company divided employees into two groups: one following a hybrid model with a mix of in-office and remote workdays, and the other adhering to a traditional in-office schedule.
2. ‍Productivity Outcomes: The hybrid group reported higher productivity levels, attributing this to reduced commute times and a better work-life balance. ‍
3. Employee Satisfaction: Surveys indicated that employees in the hybrid model experienced greater job satisfaction and lower stress levels compared to their in-office counterparts. ‍
4. Collaboration Challenges: Despite the benefits, the hybrid group faced challenges in spontaneous collaboration, highlighting the need for intentional communication strategies. ‍
5. Policy Implications: The findings suggest that a flexible work model can enhance productivity and satisfaction, but companies must address collaboration hurdles to optimize hybrid work environments.

This article provides practical insights for organizations considering or refining hybrid work policies, a great read!

Bonus: Upstream by Dan Heath

“Prevent Problems before they happen” is my simple summary of the book and if you are looking for a great read, a nice Christmas present, or both ,  “Upstream” is a fantastic read. A full review plus additional insights can be found here.

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For the Geeks!

This section of the EUC Bento box is written for the geeks, nerds, IT Professionals and overall technology enthusiasts.

1. Azure Update - IGNITE 2024 including Windows 365 Link

The "Azure Update - IGNITE 2024 SPECIAL" video by John Savill provides a comprehensive overview of the latest Microsoft developments announced during the Ignite 2024 conference. John delves into various updates and enhancements such as Azure Local (Azure Stack HCI), new Azure VM SKUs, CoPilot, Windows 365 Link, Server 2025 and much more. If you’re looking for a more detailed breakdown of all Ignite announcements, check out Microsoft's official Book of News for Ignite 2024.

With regards to Microsoft Windows 365 Link :

"The device features a locked-down Windows operating system with no local data or apps, and no local admin users. By eliminating local data, apps, and admin rights and adding various security features the Windows 365 Link significantly reduces the attack surface, making it more difficult for malicious actors to compromise the device.”

Microsoft's entry into the thin client market with a dedicated Windows 365 device is an exciting development. This announcement, along with the product's availability in 2025, raises interesting questions about its implications for established thin client vendors like IGEL Technology,  Unicon, Rangee GmbH, 10ZiG Technology,  Stratodesk, and others. Could the saying "a rising tide lifts all boats" hold true for the thin client market?

The focus of this device is clearly on Windows 365 rather than Azure Virtual Desktop (AVD). This distinction is telling, as Windows 365 emphasizes a Cloud PC approach that is simple, personal, and predictable—a "desktop in the cloud" experience. I personally don’t expect ecosystem partners like Citrix and Omnissa to be able to add their technology to the Windows 365 Link device, Microsoft wants to lead, control and deliver its Windows 365 experience.

2. Microsoft Cancels App-V EOL

Microsoft has announced significant changes regarding its Application Virtualization (App-V) technology

In essence is means the reversal of App-V Client and Sequencer deprecation: The previously planned end-of-life for the App-V Client and Sequencer has been canceled, ensuring their continued support. App-V Server Remains Deprecated: Despite the continued support for the Client and Sequencer, the App-V Server will remain deprecated, encouraging users to seek alternative deployment methods such as AppVentix and Microsoft AppAttach. Tim Mangan, a respected community leader and widely regarded as the 'Godfather of App-V,' has shared a new blog post. You can read it here. Microsoft official FAQ can be found here.

Talking about app attach, MSIX app attach has been rebranded as just app attach and will now support the delivery of both Microsoft MSIX and App-V packages. It also supports ecosystem solutions from Numecent, Liquidware and Omnissa (AppVolumes). With the rapid evolution of End-User Computing (EUC) solutions, customers and partners often seek guidance to navigate the complexities. The EUC Hexagrid was created to bring clarity to this fast-changing landscape. Explore our infographic and whitepaper to illuminate the EUC black box and find the insights you need here.

3. World of EUC Keynote  

Gabe Knuth, Shawn Bass and Brian Madden – three community leaders and friends discuss the state and developments around End-User Computing in the day 2 keynote of World of EUC. Some of the key takeaways are:  

• Desktop Virtualization is Surging: While SaaS dominates, desktop virtualization (VDI/DaaS) is set to grow sevenfold, bridging legacy Windows apps and modern SaaS tools.
• VDI/DaaS Enhances Security Resilience: Recent incidents, like the CrowdStrike outage, highlight how VDI/DaaS ensures faster recovery and business continuity against ransomware and other threats.
• Windows Apps Remain Essential: Despite the shift to SaaS, most organizations still depend on Windows apps, solidifying the role of desktop and app virtualization in IT strategies.
• AI Drives EUC Innovation: AI agents are streamlining routine tasks and enhancing productivity, often leveraging persistent virtual desktops to maintain operations even offline.

Managing diverse user needs, from security-focused executives to frontline workers, demands tailored solutions. Organizations must segment their users effectively and deploy the right mix of tools, apps, and devices to optimize efficiency and security. The full session can be seen here.  

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4. ControlUp Community Radio conversation with Cláudio Rodrigues, Imagineer

In Episode 17 of ControlUp Community Radio, Douglas Brown interviews Cláudio Rodrigues, a community friend and a veteran in the End-User Computing (EUC) field with over 25 years of experience. Cláudio shares his insights on the evolution of EUC, the challenges organizations face today, and the tools and strategies that can help improve the Digital Employee Experience (DEX).

Key Takeaways:

• EUC Evolution: Cláudio outlines the progress and persistent challenges in delivering scalable, secure desktop solutions. ‍
• Current Challenges: He highlights technical and operational roadblocks in EUC and suggests practical ways to address them. ‍
• Microsoft AVD and Cloud PC: Cláudio evaluates these platforms, discussing their strengths, weaknesses, and potential future developments. ‍
• Focus on DEX: He emphasizes the importance of improving Digital Employee Experience for productivity and retention and how ControlUp supports this. ‍
• Platform Selection Advice: Cláudio shares criteria for choosing the right EUC platform to meet organizational needs and prepare for future demands, including the importance of an exit strategy.

I really love this episode; it contains so many wonderful insights for IT professionals who are navigating the complexities of EUC and DEX. Listen to the full episode on the ControlUp Community Radio page.

5. Inside the World's Largest AI Supercluster: xAI Colossus

The xAI Colossus, the world’s largest AI cluster, is an engineering marvel featuring over 100,000 NVIDIA GPUs, exabytes of storage, and advanced high-speed networking. Built in just 122 days, this groundbreaking infrastructure powers Grok, a generative AI chatbot developed by xAI, a company founded by Elon Musk.

The term "grok" originates from Robert A. Heinlein's 1961 science fiction novel Stranger in a Strange Land, where it means to understand something deeply and intuitively. The facility employs cutting-edge liquid-cooled GPU racks by Supermicro, featuring Nvidia H100 GPUs for efficient and scalable AI model training. Each rack is designed for high serviceability and compact size. The supercomputer uses state-of-the-art liquid cooling systems, including rear-door heat exchangers and CDU units, ensuring efficient heat management and room-neutral cooling. Power Management via Tesla Megapacks stabilizes power delivery, addressing millisecond variations during GPU-intensive tasks, enabling seamless AI training operations.  

Already the largest, the cluster is still expanding. The project highlights incredible collaboration between teams like Supermicro and xAI, showcasing innovation on scale. This supercomputer not only represents engineering excellence but also sets a benchmark for future AI infrastructure. Check it out:

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Bonus Gift 1: Nutanix Product Release Timeline

If you're curious about the evolution of Nutanix products and want a detailed look at past and current versions along with their features, the Nutanix Release Timeline is a must-have resource. It's informative, well-organized, and definitely worth bookmarking!

Bonus Gift 2: ‘Just Do THIS’ by D.J. EshelMan.

Discover how IT professionals fast-track their careers by skipping years of trial and error. Get your free copy of Just Do THIS (Part 1 of 4) and learn the secrets the pros use to deliver exceptional IT services. Hint: It’s not about mastering new technology—there’s a smarter way. 👉 Download now and get ahead.

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Thanks for reading; if you have any questions, don't hesitate to get in touch with me!  

Want to take Frame for a spin? Try Now for instant access to Frame! If you are active in the EUC community with e.g., Amazon, Citrix, Microsoft, Nutanix or Omnissa, and you want to use Frame for 1 year for free. Just let me know so I can tell you more about the Dizzion Frame Desktop as a Service Community Program.

Wishing you a joyful holiday season and a prosperous New Year. Here’s to staying curious, connected, and innovative in 2025 and beyond!

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